Goldfish Properties @
Guest Rules and Regulations
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ABOUT YOUR RENTAL CONFIRMATION Please review the entire confirmation before signing your Credit Card Authorization. Please confirm your name, address, and telephone number, the nightly rate, tax and cleaning fee. Confirm the total amount due, number of guests in your party, the home/unit description and address. Note that HOME/UNIT telephone number is provided. Please give it to family and friends that will need to contact you in an emergency or otherwise. There will be an informational booklet in your unit explaining any additional rules and regulations concerning the specific property. LOCATION: AGENCY RELATIONSHIP: The Goldfish Properties @ Lake Tahoe represents the owner of the property in this transaction. CHECK-IN TIME: Check-in is after POWER / UTILITY OUTAGES: Goldfish Properties @ Lake Tahoe is not responsible for any power or other utility outages that occur during winter storms, brown outs, black outs, high winds, or any other situation that is out of the direct control of the rental department. Please call the rental office at 775-832-4646 if you believe you have an isolated situation. COMSTOCK COMMUNICATIONS: Comstock Communications is an after hours message center. Comstock Communications is not affiliated with Goldfish Properties @ Lake Tahoe. Comstock Communications has no authority to authorize repairs, maintenance, or remedy any property/guest concerns. If a guest concern is deemed an emergency Comstock Communications will notify a Goldfish Properties @ Lake Tahoe employee. If a guest concern is not an emergency, a message will be sent to the Goldfish Properties @ Lake Tahoe for follow-up the next morning. CHECKOUT TIME: Check out time is CONFIRMED GUESTS: Your reservation is made for the number of guests identified on page 1 of your reservation. If more guests occupy the unit than allowed by the reservation, your reservation is subject to immediate cancellation or additional charges, to include, but not limited to: additional cleaning charges, parking fines, and A 50% surcharge of your total reservation. KEYS: Guest arrival Welcome Packages with keys can be picked up at our office
between DEPOSIT AND FINAL PAYMENT: A deposit of 25% of the total rent ("the deposit") is due to Goldfish Properties @ Lake Tahoe to confirm your reservation. Payments may be made by check or by credit card (Visa, MasterCard, Discovery, AMEX). All deposits must be received within 7 days of the booking date. The booking date is the date on which the completed reservation is taken by Goldfish Properties @ Lake Tahoe, including all credit card information. Final payment on the reservation is due 45 days prior to arrival. If arrival is less than 45 days from the booking date, final payment will be due immediately. As renters, you agree to assume responsibility for any damage that has occurred during your visit to the house / unit and adjacent common areas. A credit card may be used for payments and security guarantee. If you have chosen not to use a credit card for security, an advance deposit of $500 is required with final payment as a security deposit towards any damages, lost keys or remotes, extra cleaning needed or unpaid obligations you may incur. DEPOSIT AND FINAL PAYMENT: (PRESIDENTS DAY, 4TH OF JULY,
CHRISTMAS, NEW YEARS) A deposit of 25% of the total rent ("the deposit") is due to Goldfish Properties @ Lake Tahoe to
confirm your reservation. Payments may be made by check or by credit card
(Visa, MasterCard, Discovery, AMEX). All deposits must
be received within 7 days of the booking date. The booking date is the date
on which the completed reservation is taken by Goldfish Properties @ Lake
Tahoe, including all credit card information. Final payment on the reservation
is due 60 days prior to arrival.
If arrival is less than 60 days from the booking date, final payment will be
due immediately. As renters, you agree to assume responsibility for any damage
that has occurred during your visit to the house / unit and adjacent common
areas. A credit card may be used for payments and security guarantee. If you
have chosen not to use a credit card for security, an advance deposit of $500
is required with final payment as a security deposit towards any damages, lost
keys or remotes, extra cleaning needed or unpaid obligations you may incur. CANCELLATION POLICY: All cancellations must be submitted in writing and acknowledged by
Goldfish Properties @ Lake Tahoe. Cancellation of your reservation must be
made no later than 45 days prior to your scheduled check-in date as shown on
the reservation confirmation sent / faxed / emailed to you by Goldfish
Properties @ Lake Tahoe. Cancellation of your reservation after full payment of
the total amount due, and/or less than 45 days prior to your check-in date will
result in forfeiture of your entire payment. If your cancellation request is
received in writing by Goldfish Properties @ Lake Tahoe at least 45days before
your check-in date, your deposit will be refunded in full less a $50
administrative fee. All cancellations must be submitted in writing and acknowledged by
Goldfish Properties @ Lake Tahoe. Cancellation of your reservation must be
made no later than 60 days prior to your scheduled check-in date as shown on
the reservation confirmation sent / faxed / emailed to you by Goldfish
Properties @ Lake Tahoe. Cancellation of your reservation after full payment of
the total amount due, and/or less than 60 days prior to your check-in date will
result in forfeiture of your entire payment. If your cancellation request is
received in writing by Goldfish Properties
@ Lake Tahoe at least 60 days before your check-in date, your deposit WEATHER CONSIDERATION: WEATHER CONSIDERATION: Goldfish Properties @ Lake Tahoe will not be held responsible for guests’ inability to meet the reservation date and time for check-in. Winter weather conditions may cause highway closures, flight delays or flight cancellations. Any and all circumstances outside the control of Goldfish Properties @ Lake Tahoe or the owner will not be reasons for a refund or credit. CSA Travel insurance is available for an additional fee. PETS: Pets are NOT permitted under any circumstances and will VOID your reservation with a forfeiture of all payments. IF A PET IS FOUND IN THE HOME, YOU WILL BE ASKED TO DEPART IMMEDIATELY! All payments will be forfeited. SMOKING: All units are NON-SMOKING. If there is any evidence of smoking, your credit card will be charged an amount equal to one nights stay in addition to the actual number of nights stayed in the unit. INTERNET SERVICE: Not all vacation rental properties are equipped with high
speed internet service (DSL/ Wireless).
Please confirm with Goldfish Properties @ Lake Tahoe upon making your
reservation that this service is available in the property that you have
selected. The vacation rental properties
that have high speed internet service available will have “high speed internet” checked
(ü) under the list of
available amenities located on the individual property’s web page. Goldfish Properties @ Lake Tahoe is not responsible for the quality, speed,
security, viruses, or the operation of the internet service. Each property is
individually owned; the internet service is managed by, paid for and maintained
by the property owner. Any technical
difficulties or non-operation of the internet service will not constitute any refunds or discounts. Goldfish Properties @ Lake Tahoe will make
every effort to assist you with any technical difficulties, but can not
guarantee results. Wireless internet services are available at the following
locations, as well as others not listed.
Washoe LONG DISTANCE PHONE CALLS: A long distance toll restriction has been placed on all phones. Please use a
credit card or pre-paid phone card when calling long distance. Local calls are
free and include Incline Village/Crystal Bay, Reno/Sparks and LINENS & TOWELS: Both are provided in all units. Daily linen service is NOT provided. Washers and dryers are provided in most units. The
All Seasons Resort, HOT WATER: Conserve the property’s hot water. Most properties have 35 to 50 gallon hot water heaters. The amount of hot water available will depend on length of showers/baths and the number of people occupying the property. BATHROOM/KITCHEN: Each property is supplied with a sufficient amount of bathroom tissue and kitchen paper towels based upon property size and number of guests. Additional bathroom tissue and paper towels will be the responsibility of the rental guest. TELEVISION/ MUSIC: The television amenities that are supplied are as follows: Minimum of one color television set per unit with Basic Cable Service, one VCR and/or DVD player. The Goldfish Properties Rental Department is not responsible for the size of the television. It is recommended that a guest bring his or her own personal portable CD player, in the event that CD’s will be required for musical entertainment. Please no loud noises before 11:00 am or after 9:00 pm. Lost or stolen remote controls will not be replaced. There are no refunds or discounts for televisions without remote controls, or due to the size of the television. AIR CONDITIONING: Rental properties are NOT equipped with air conditioning. Goldfish Properties @ Lake Tahoe does NOT supply fans. ALLERGIES: It is the responsibility of the guest to notify Goldfish Properties @ Lake Tahoe if the guest has any specific allergic conditions that could cause an unpleasant stay in any of the rental properties. Notification must be made at the time that the reservation is being made. All efforts will be made in order to accommodate the guest’s specific requirements. Goldfish Properties @ Lake Tahoe cannot guarantee that a dog, cat, other animal, or smoke has never been in the property being rented. CLEANING SERVICE: The property will be professionally cleaned prior to guest arrival. One cleaning is scheduled after your departure. If more frequent cleaning is desired, arrangement may be made by special request. A separate charge will be made by the cleaning service owner and paid by the guest directly to vendor. At the end of your stay, we would appreciate it if you would start the dishwasher, straighten the kitchen and bag your trash. The cleaning service will take care of everything else. FIREWOOD: Firewood is NOT provided. It may be purchased at the local super market in bundles. WINTER TRAVEL: Winter travel restrictions may be in effect when you arrive, during your
stay or upon departure. If arriving by air and renting a car, request a
four-wheel drive vehicle. If driving to ITEMS LEFT BEHIND: Goldfish Properties @ Lake Tahoe is not responsible for personal items left in a rental property. If you desire our staff to retrieve an item or items, you will be charged a minimum of $25.00 per hour (one-hour minimum) to retrieve, package and mail the item(s). Please contact Goldfish Properties @ Lake Tahoe department within 48 hours of checkout to report left behind items. All best efforts will be made to retrieve the item(s), but no guarantees will be made for successful retrieval. Please check the unit thoroughly before departing. Shipping charges will be extra. MOVING FURNITURE: Guest may NOT move any furniture, rearrange the unit/home or alter the décor. Violations will require a minimum charge of $50.00 per hour (one hour minimum) to reconfigure the unit to the original state. PARKING: There is a limit of two vehicles per unit in condominium complexes. There is
no parking for RV’s, boats, boat trailers, jet skis, snowmobiles and similar
recreation vehicles. For security purposes, Goldfish Properties @ Lake Tahoe
does not supply garage door openers for all properties that have garages.
Residential areas prohibit on-street parking during snow removal conditions.
Vehicles are subject to towing and fining if on the street during snowstorms
and snow removal. Vehicles left in, or blocking driveways will prevent
driveways from being plowed during winter storms. Goldfish Properties @ In accordance Washoe County Code 70.437, which states in part, beginning November 1 and ending May 1 there shall be two (2) types of designated winter enforcement periods, "Red" and "Green" as described here. On Red periods there is no stopping, standing or parking of any vehicles upon any public highway, road, street, pedestrian path, or bike path, including any portion of the right of way thereof. On designated Green periods, vehicles may be parked in accordance with all appropriate parking laws. It is your responsibility to know the color code. You should check this Web site (www.inclineadvisory.com) or the Incline Community Hotline number at 775- 833-5555 (a local number) frequently during the winter season as it may change without notice. PARTIES: Goldfish Properties @ Lake Tahoe has a strict policy regarding misuse of the property. No parties, weddings, etc. or no more people than the property sleeps as advertised are allowed within or outside the property without prior written consent. Unauthorized use of rental property will cause a minimum $500.00 charge to your credit card and immediate cancellation and forfeiture of your reservation. Please no loud noises before 11:00 am or after 9:00 pm. PROPERTY RELOCATION: Goldfish Properties @ Lake Tahoe reserves the right to move confirmed reservations to another property of comparable value as determined Goldfish Properties @ Lake Tahoe if the property becomes unavailable due to damage, sale or other conditions outside the control of Goldfish Properties @ Lake Tahoe. LOST OR STOLEN ITEMS: Goldfish Properties @ Lake Tahoe is not responsible for any personal items, which may be lost or stolen from the rental property. PROPERTY DAMAGE: All properties will be inspected after guest departure. If evidence of anything other than ordinary wear and tear is present, the departing guest will be financially responsible for repair and/or replacement of damaged property. CHANGING PROPERTIES: Guests who wish to change properties upon arrival of their confirmed booking will be charged for 70% the original nightly rental fee plus cleaning, and processing. The guest will also be responsible for paying the full rate of the newly selected property, plus cleaning and processing. If the property is deemed uninhabitable by Goldfish Properties @ Lake Tahoe (No Heat, No Water, No Hot Water,
No Electricity, Non Operating Major Appliances, Not Cleaned) then guest will be
moved to another comparable property at no additional charge. SNOW REMOVAL: Goldfish Properties @ Lake Tahoe is not responsible for snow removal within condominium complexes. The condominium homeowners association is responsible for condominium roadways, and sidewalks. Goldfish Properties @ Lake Tahoe is not responsible for snow removal on outside decks of homes and condominiums. In the event of a winter storm, condominiums and homes with designated driveways and / or garages will not be plowed if your vehicle is not parked in the assigned garage. BEACH FEES: The Incline Village General Improvement District (IVGID) charges a daily
beach usage fee. The daily beach usage fee is $8.00 per adult per day and $4.00
per child (6 thru 17 years) per day. Goldfish Properties @ Lake Tahoe will
supply guests with a beach access voucher, which allows you access to the
private beaches. However, you will still be charged the daily usage fee. BOAT LAUNCHING: The Incline Village General Improvement District (IVGID) charges a daily fee
to launch your boat and/or personal watercraft. The fee to launch a boat is $14.00
per day per boat. The fee to launch personal watercraft (PWC) is $14.00 per
day, per watercraft. Goldfish Properties @ Lake Tahoe will supply guests with a
beach access voucher, which allows you access to the private boat launch.
However, you will still be charged the daily usage fee facility. The boat
launch is located at There is not a public dock, marina, or buoy field available in Goldfish Properties @ Lake Tahoe is not responsible for vessel loss, vessel theft, vessel damage, bodily injury, or death associated to the rental guest’s usage of rental properties buoys, docks, marinas, or piers. Docks, marinas, buoys, and piers are to be used at the sole discretion of the guest. GOLF: SKIING: North Shore Ski Resorts and approximated time distance from BARBECUE: Barbeque grills are NOT available in all rental properties. Cleaning of the barbecue is the sole responsibility of the guest prior to each use, and after each use. Goldfish Properties @ Lake Tahoe is not responsible for the cleanliness or operation of barbecue grills. Goldfish Properties @ Lake Tahoe does not supply charcoal, propane, lighter fluid, or matches. Use of the barbecue is at the sole discretion of the guests. Please be careful if using the barbeque grill. Fire and/or smoke damage will be the responsibility of the guest. HOT TUBS / SWIMMING POOLS: Not all rental properties have hot tubs and/or swimming pools located on the property. Goldfish Properties @ Lake Tahoe is not responsible for inclimate weather causing inability to use the hot tub or pool. This includes snow melting or dripping from above. Please specifically request a property with a hot tub or pool when making reservation. The use of hot tubs and pools is at the sole discretion of the renter. Please be careful and responsible for all children. Goldfish Properties @ Lake Tahoe is not responsible for hot tubs / spas that are not operational. All efforts will be made to have the hot tub / spa repaired in a timely manner. A 10% nightly discount will be issued for each night the hot tub / spa is non operational, pending Goldfish Properties @ Lake Tahoe inspection. ACTIVITIES: Please be sure to visit www.gotahoe.com or the Village
Concierge at 1-800-468-2463 to find out about activities at We hope you enjoy your stay at beautiful WARRANTY OF AUTHORITY: Any person signing or otherwise approving a credit card authorization form provided by Goldfish Properties @ Lake Tahoe unconditionally warrants that he or she has the cardholder’s express authority to use the card up to the maximum credit limits available for the card. HOLD HARMLESS/INDEMNITY: Goldfish Properties @ Lake Tahoe is not responsible for the safety or security of you, your guests or your property while staying at the property. As a condition of booking a property with Goldfish Properties @ Lake Tahoe, you (i.e., the persons booking the reservation or approving the credit card authorization for this short-term rental) agree, on behalf of yourself, your family members and your guests to hold Goldfish Properties @ Lake Tahoe harmless and to defend and indemnify Goldfish Properties @ Lake Tahoe, from any and all claims, including but not limited to claims for bodily injury, property damage or negligence, suffered by you, your family members or your guests as a result of any rental unit booked through Goldfish Properties @ Lake Tahoe, excepting only claims for injuries actually caused by the sole willful misconduct of Goldfish Properties @ Lake Tahoe. THANK
YOU FOR STAYING WITH GOLDFISH PROPERTIES Please carefully and thoroughly read
all the above rules and regulations. Upon signing and returning the credit
card authorization form you are herby agreeing to all the aforementioned
rules and regulations. |
EMERGENCY:
911
Washoe
County Sheriff’s Incline Village Substation - 775-832-4110
Emergency
Room - Incline Village Community Hospital 775-833-4100